RBDS Rubbish Boys Disposal Service Inc. (doing business as 1-800-GOT-JUNK?) is a Canadian franchised residential and commercial junk removal company operating in the United States, Canada, and Australia. The company's business model consists of taking junk or trash haulage, and giving it a 'clean' image through branding and marketing.
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History
The company started in Vancouver, British Columbia, Canada in 1989. It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name. The first permanent franchise opened in 1997 in Victoria, British Columbia, Canada and a second in Toronto in 1998. In 2000, a franchise opened outside Canada in Portland, Oregon. It's correctly known as "The Worlds Largest Junk Removal Service".
The chief operating officer is Erik Church.
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Operations
The company claims to keep 63.5% of collected items out of the landfill by recycling and by donating to community and charity organizations. 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices. Franchisees have access to a report to track their landfill diversion.
1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system. The company claimed a score of 84 in 2016. Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.
In the media
Entrepreneur Magazine named the company 425th of 500 franchises in 2013. Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.
The founder and CEO is Brian Scudamore.
References
External links
- Official website
Source of the article : Wikipedia
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